Do you need to get new customer advisors up to speed quickly with all they have to know about repairs?  Do you a want a benchmark standard for everyone who handles repair enquiries?  This is your answer.

Effective Repairs Reporting is a comprehensive course (equivalent to a 4-5 days attended course) which your staff can study at times that suit their workload and the demands on your contact centre.

They will quickly gain the in depth knowledge they need to handle lots of different kinds of repairs but will have plenty of time to revise and test themselves on the topics they are learning.  In this way they will really learn and retain what they are studying.  And they chose when to take the formal tests that prove to you what they have learned.

Feedback from our first learners is very encouraging.  Even those who had been dealing with repairs for some time felt they benefited from the course.

Those who have taken some of the tests have scored well and feel that they really showed how much they had learned.  This gives both the managers and the individuals themselves great confidence in their capabilities.

We are offering a sliding scale of charges depending on how many staff you want to train.  We hope this will enable you to go forward on putting as many of your current staff as possible through the course.

To find out more about Effective Repairs Reporting go to www.omfax.co.uk/omfax-e-learning.aspx